LocalHop FAQ
Get all the answers you need to your questions
Support Center
Review new announcements, frequently asked questions, and more.
Support Articles
Learn about LocalHop terms, features, best practices and more.
Contact Us
Need additional support? Contact the LocalHop team for help.
Frequently Asked Questions
Image Aspect Ratio Usage
Aspect Ratios for Images When it comes to using our interface builder, there are numerous amounts of modules that allow you to insert photos. However, it’s best to know when to use certain image resolutions, ratios, and overall sizes as there are times when an image...
Add to Wallet Support Guide
CategoriesWhat are Google and Apple Wallets? Google and Apple wallets are digital applications that securely organize your debit and credit cards, boarding and transit passes, tickets, and event passes all in one place; making it easy-to-use and accessible for...
Can I Duplicate Information From Past Events?
CategoriesCan I Duplicate Information From Past Events? You. Once you are logged into the website click on the “Events” tab. You will see a list of all your upcoming events. To minimize confusion and clutter, the event list defaults to show only upcoming...
Recurring Events and Duplicate Events: What’s the Difference?
CategoriesRecurring Events and Duplicate Events: What's the Difference? WHAT’S THE DIFFERENCE? Recurring Events and Duplicate Events serve two distinct purposes in the LocalHop events database. How you set up your events directly impacts how your event will...
How Do I Turn off Color-Coding on My Calendar?
CategoriesHow Do I Turn off Color-Coding on My Calendar? Turn off color coding on your website calendar in just a few, easy steps. Click on the “Calendar Snippets” tab on the left side navigation. Press the green “edit” button on the calendar that you would...
My Patron Is Receiving an Error Using My Polaris Validation
CategoriesMy Patron Is Receiving an Error Using My Polaris Validation When an error message prevents a patron from completing the registration process, use our troubleshooting list below to help determine what might be preventing a patron’s validation from...
How Do I Set up Polaris Validation for My Event?
CategoriesHow Do I Set up Polaris Validation for My Event? Once Polaris integration has been activated for your library, create a custom form to collect and validate the library card/membership numbers and pins of patrons signing up for your event. The system...
Can I Reserve a Room Without Booking an Event?
CategoriesCan I Reserve a Room Without Booking an Event? Yes, you can! Reserve an internal room for meetings or private events directly from your room management module to book your space. Booking your room/space from here will prevent the event from appearing...
Can I Bulk Upload My Events to LocalHop?
CategoriesCan I Bulk Upload My Events to LocalHop? Yes! LocalHop has a bulk upload template that allows all of your events to be created from a single excel spreadsheet. Images cannot be included, once your events are entered into the LocalHop database you will...
I Do Not Have a Physical Address for My Location
CategoriesI Do Not Have a Physical Address for My Location Why does LocalHop need a physical address? LocalHop event locations are verified through Google to help provide users with directions to the events using Google Maps. Our recommendation for fixing this...
