My Patron Is Receiving an Error Using My Polaris Validation


When an error message prevents a patron from completing the registration process, use our troubleshooting list below to help determine what might be preventing a patron’s validation from going through.


(Field is Required)

A valid library card number and pin are required for all attendees to complete the registration process. Note: each attendee must have their own library card number and pin. Duplicates will not be accepted.

(Invalid Membership ID/PIN)

Have them check that all of the library card numbers and pins were entered correctly for each of their registered guests.

(Duplicate ID)

They may have already registered using that library card number before or someone may have already registered that guest for them.