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Support Articles
SMS Notification Feature: Opt-In/Opt-Out Guide
Keep Your Patrons Updated LocalHop’s new SMS notification feature allows patrons to receive real-time updates on event registrations and room reservations, providing a seamless experience for managing their bookings. This guide details how patrons can opt in to...
Image Aspect Ratio Usage
Aspect Ratios for Images When it comes to using our interface builder, there are numerous amounts of modules that allow you to insert photos. However, it’s best to know when to use certain image resolutions, ratios, and overall sizes as there are times when an image...
Add to Wallet Support Guide
CategoriesWhat are Google and Apple Wallets? Google and Apple wallets are digital applications that securely organize your debit and credit cards, boarding and transit passes, tickets, and event passes all in one place; making it easy-to-use and accessible for...
Spotlight Events
CategoriesSelect Spotlight Event Snippets under the Snippets dropdown in the left navigation in your LocalHop dashboard. Begin by selecting the green ADD SNIPPET button in the top right corner. Name your snippet. Create a display name that will set this snippet apart...
Communication Portal
CategoriesContact patrons that have registered for events or reserved spaces via the LocalHop communication portal. Filter guests as needed and customize your messages to communicate important updates, notifications, or changes for events and reservations. Create...
Registration and Ticketing (Administrators)
CategoriesOnce you have created your LocalHop event and selected "LocalHop Ticketing" from the ticketing option drop down, select the gray "Change" button. This will bring up the "Edit Ticketing Configuration" pop-up. EDIT TICKETING CONFIGURATION In the "Edit...
Create Reservation (Administrators)
CategoriesThe create reservation guide will walk you through the following: Adding a room reservation for a patron or booking a room internally Add your set-up and break-down times if needed Select the best layout for the booked space Collect the contact information...
Calendars
CategoriesThe LocalHop calendars' guide will walk you through the following: Adding and editing your community calendars and my calendars How to add and delete organizations (community calendar) Guided style sheets to edit fonts and colors (so calendars match the look...
Billing and Payments
Categories The billing and payments guide will walk you through the following: When and how to view billing and payment information Filling out your merchant information Key terms and definitions Filling out your payout information Viewing your transactions in your...
Age Groups and Color-coding
CategoriesThis LocalHop age groups guide will walk you through the following: The default age groups in the dashboard Terms that appear when using this feature, including active, inactive, and delete Creating custom groups for your organization Editing your custom age...
