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Frequently Asked Questions
I Do Not Have a Physical Address for My Location
CategoriesI Do Not Have a Physical Address for My Location Why does LocalHop need a physical address? LocalHop event locations are verified through Google to help provide users with directions to the events using Google Maps. Our recommendation for fixing this...
Will Localhop Load My Events for Me?
CategoriesWill Localhop Load My Events for Me? Unfortunately, the LocalHop team is not able to load events for organization administrators. Team members will assist administrators through the process of loading events, provide needed support documentation, or load...
How Do I Delete an Event / Event Series?
CategoriesHow Do I Delete an Event / Event Series? Deleting an event by accident can create extra headaches and work for you and your staff. LocalHop provides several checks and balances to prevent the accidental deletion of events. If you are looking to delete...
How Big Does the Display Section on My Website Need to Be for an Embeddable Calendar?
CategoriesHow Big Does the Display Section on My Website Need to Be for an Embeddable Calendar? 670 pixels is the minimum width to display as a full calendar. If the section provided (such as a column or other container) is less than 670 pixels, the calendar...
My Mini Calendar Is Not Displaying on My Website
CategoriesMy Mini Calendar Is Not Displaying on My WebsiteA mini calendar will only display if there are events loaded into the production database in your LocalHop account. In the event that there are no upcoming events to display a default message will show for your...
What is “Overflow Qty” and How Does it Work?
CategoriesWhat is "Overflow Qty" and How Does it Work? When creating LocalHop ticketing, the Overflow Qty (quantity) is used to allow a group that exceeds the remaining available tickets to be bumped from the waitlist to the event guest list. Waitlist must be...
