Serving Customers with Disabilities

June 13, 2019, 9:15am - 10:45am

Kalamazoo Public Library

Educational

Registration is openNonprofit organizations may not realize they are excluding large segments of the population from their services, simply based on assumptions about abilities. This interactive workshop explores ways to better meet the needs of customers with disabilities and learn what they consider to be good customer service. Topics covered include physical access, programmatic access, accommodations, language, and etiquette. Presented by Miranda Grunwell, Community Education CoordinatorDisability Network of Southwest MichiganClick here to registerURL:https://new.kpl.gov/event/serving-customers-with-disabilities/
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